- Orders are shipped within a specified time frame.

- For cancellations before shipment, refunds are processed within 24-48 business hours.

- In case of cancellation after shipment, refunds are processed upon receiving and verifying returned products at our warehouse.

- Refunds for credit/debit cards or net banking are processed to the same account within 24-48 business hours.

- Bank transfers for cash on delivery transactions are initiated within 24-48 business hours after receiving products back and bank details via email.

- Discount vouchers used during payment are considered used even if the order is canceled.

Thank you for choosing ROVOK. Your satisfaction is our priority, and we appreciate your trust in our products.